A Unit of the Information Support Force Independently Develops a Cross-Domain Cyberspace and Information Enablement Work-Order System

Source-stated date: 14 October 2026 · PLA Daily (解放军报)

信息支援部队某部自主研发跨域网信赋能工单系统

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Record history

Published14 October 2026, by CMC Political Work Department
Collected2026-10-14 17:56:42 UTC, run 170
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Summary

Machine summary

A unit of the PLA Information Support Force has independently developed and fielded the 跨域网信赋能工单系统 (cross-domain cyberspace and information enablement work-order system), which allows front-line units across services and regions to submit cyberspace and information support requests directly through operational terminals, bypassing the layer-by-layer approval process that previously delayed responses — including, by the unit's own account, a case where an Air Force command system paralyzed by electromagnetic interference received help only after the confrontation event had ended. The article documents a concrete institutional friction the Information Support Force is trying to solve: cross-domain, cross-service technical support coordination was slow enough to be operationally consequential, and the workaround is a commercial-style ticketing architecture grafted onto military support workflows. The framing points to the ISF using its own technical capacity to flatten bureaucratic latency in 网信保障 (cyberspace and information support), though the article does not specify which units are enrolled in the system, its geographic coverage, or whether it has been formally adopted force-wide.

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信息支援部队某部自主研发跨域网信赋能工单系统—— 一线随时下单服务高效送达 ■马駉周福斌信息支援报记者靳梦醒金秋时节，信息支援部队某部值班大厅内一派忙碌有序的景象。电子屏幕上，一条来自千里之外演训场的工单快速流转——系统自动将任务派给该部某专业分队，电子通行凭证同步生成，服务专席全程盯办…… 原来，正在驻训的陆军某旅突击分队车载通信系统突发故障，官兵立即登录跨域网信赋能工单系统，勾选故障类别、标注点位坐标、选定紧急等级，一键提交支援申请。很快，他们便收到该部某专业分队的响应。 “过去，一线部队跨单位求援，需要层层签报告、跑手续。如今，一线部队官兵只需在工单系统下单，我们就能收到保障请求。”该部值班参谋熊参谋表示，这套由他们单位自主研发的工单系统，正在重塑网信保障模式。谈及研发这套系统的初衷，该部领导讲起一场联合对抗训练。那次训练中，空军某部指挥系统遭强电磁干扰陷入瘫痪，官兵紧急向该部求援。由于手续繁琐，等专业分队带着设备赶到演训场时，对抗课目早已结束。 “战场不等人，慢一步就可能错失战机。”任务总结会上，该部党委感到，单位担负的使命任务已向全域拓展，保障模式不能再走“层层上报、逐级协调”的老路。随后，该部发挥自身技术优势，自主研发出一套跨域网信赋能工单系统。部队官兵无论身处哪个地域，都能通过作战终端登录工单系统，像点外卖一样选定需求类型，填写现场情况和紧急程度，一键发出支援申请。记者在该部值班大厅看到，服务专席实时追踪工单系统任务处置进度，同步推送节点信息。据了解，申请方可随时查看工单状态、了解处置进度。工单办结后，部队官兵还能打分评价、反馈意见，形成完整服务闭环。 “过去耗时费力的审批流程，如今已被压缩到数分钟。”熊参谋说。对此，该部某专业分队二级军士长吴班长也深有体会。“以前别说跨军兵种支援，就连跨科室协调都要费不少劲。”吴班长说，现在，他们每个工位旁都放着迷彩背囊，工单需要前出处置，他们背起行囊就能出发。不久前的一次联合训练中，某单位通信装备突发故障。工单下达后，吴班长和两名战友连夜驱车数百公里抵达演训场，凭借系统生成的电子通行凭证顺利进入场区，成功赶在课目展开前排除了故障。 “部队演训的脚步迈向哪里，我们的网信保障就跟进到哪里。”吴班长说，近几年，他们通过远程指导与现场处置相结合的支援方式，为很多部队解决了网信方面的难题。据介绍，随着工单系统的覆盖范围越来越大，该部的网信保障模式也悄然变化。他们结合不同部队典型作战场景预置故障解决方案；梳理常见故障处置教程，推广至一线部队，供官兵参考借鉴。“以前总感觉网信问题就是一堆代码，看不见摸不着，一有问题就马上申请技术支援。”陆军某旅一名基层指挥员坦言，如今，按照该部总结推广的常见故障处置教程，他们能够自己处置常见的网信基础问题。记者翻看该部工单统计表发现，近年来，他们派人赴现场处置的工单数量逐步下降。“不是部队的需求少了，而是对于大部分常见故障，一线官兵都能自行处置或者通过远程指导来解决。”熊参谋解释说。夜色渐深，值班大厅里依旧紧张忙碌，该部各专业分队官兵时刻做好准备，帮助一线部队破解难题、打通网信堵点。

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Desk	China Desk
Publishing institution	CMC Political Work Department
Source outlet	PLA Daily (解放军报) (pla_daily)
Source language	zh-Hans — an attribute of the source, not of this record
Source-stated publication date	2026-10-14
Original URL	http://www.81.cn/yw_208727/16492927.html
Collected at	2026-10-14 17:56:42 — collection metadata, not a publication time
Content fingerprint	b458b8853c98649c929e70fae7b5abf208f72379f118b277d6172f613e5341de — taken when the record was captured, over the stored original title and text
Collection run	170
Analysis model	claude-sonnet-4-6
Prompt version	v1

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Source text. CMC Political Work Department. "信息支援部队某部自主研发跨域网信赋能工单系统." PLA Daily (解放军报), 2026-10-14. http://www.81.cn/yw_208727/16492927.html.

As held. Indo-Pacific Record, Research Atlas corpus, Record 5222, Snapshot — 2026-10-15 (873 records).

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14 October 2026 Wednesday Source-stated publication date

CMC Political Work Department
via PLA Daily (解放军报)