Source record CMC Political Work Department · 2026-08-16

An Air Force Base Opens "One-Number, All-Handled" Hotline to Serve Officers and Soldiers on Temporary Training Deployment

空军某场站开通“一号通办”热线服务驻训官兵

Machine translation The heading is a machine translation of the original title above. Not reviewed by a human.

Processing status

Analyzed

Passed relevance screening and completed analysis. English title and summary are machine-generated.

Machine assessment Not flagged for closer review. This is a software triage result, not an editorial judgment.

Provenance

What is known about this record and where each part came from.
Desk	China Desk
Publishing institution	CMC Political Work Department
Source outlet	PLA Daily (解放军报) (pla_daily)
Source language	zh-Hans — an attribute of the source, not of this record
Source-stated publication date	2026-08-16
Original URL	http://www.81.cn/yw_208727/16479608.html
Collected at	2026-08-16 13:08:50 — collection metadata, not a publication time
Content fingerprint	22638ccf927cae88d615d065efe33ce39d908d56e1f48531f3d540b5071d709e — taken when the record was captured, over the stored original title and text
Collection run	114
Analysis model	claude-sonnet-4-6
Prompt version	v1

Every field above is defined in the data dictionary — what it means, when it may be absent, and where it stops being reliable.

Stored source text

Text captured from the source page. Extraction may omit material or include unrelated page elements; consult the original URL when exact wording or completeness matters.

盛夏午后，空军某场站值班室内，通信连总机班班长张保国面前的显示屏上，提示灯突然闪烁。随着他轻点鼠标，一条“驻训航空兵某旅空勤楼某房间用电故障”讯息，被同步传输至维修班终端。维修班水电工陶胜毓接到讯息后立即赶赴现场，前后不到20分钟，故障便被顺利排除。一旁准备整理航理资料的李飞行员感慨：“有难题，就拨140！给场站工作效率点赞！”李飞行员口中的“140”，正是该场站为驻训官兵开通的“一号通办”综合服务保障热线。据了解，该场站常年担负多支部队训练保障任务，每逢驻训期，多家单位同场驻训，各类保障需求激增。为了提升保障质量，他们编印《驻训手册》，下发机关各业务部门联系方式，方便驻训官兵遇到问题时联系场站相关人员。“那天设备突发故障，我翻手册联系维修，辗转打了3个电话才找到人，前后折腾快一个小时，差点耽误飞行训练。”一次碰头会上，一名飞行员的话引起场站领导重视。该场站领导展开调研发现，这名飞行员的经历并非个例。随后，该场站党委一班人连续一周跟班保障，与飞行员、机械师、炊事员等不同岗位官兵座谈，梳理出3类27个具体问题。经过调研论证，该场站借鉴地方市民热线的做法，决定开通“140”综合服务保障热线。他们将机关各业务部门电话统一整合至“140”热线，由通信连总机班专人负责接听。接线员对各项诉求进行简单整理后，直接派单并全程跟进回访。与此同时，该场站配套组建的应急处置班24小时待命，随时处置突发设备故障等情况。热线开通以来，该场站保障效能显著提升：诉求响应率达到100%，应急处置平均时间大幅缩短。今年驻训期间，航空兵某部突发通信信号故障，官兵拨通“140”热线后，场站维修人员迅速赶到现场排除故障，确保了训练正常进行。驻训结束离开前，该部领导专门来到热线值班室表达感谢：“这个热线管用实用好用，让我们有更多时间精力投身训练。” 如今，“有难题，就拨140”在驻训官兵中广为流传。该场站领导表示，他们将对现有经验进行总结，持续完善“一号通办”服务机制，力争以更加高效的服务保障，为战斗力建设添砖加瓦。

Summary

Machine summary

An unnamed PLA Air Force base has consolidated the contact lines of all headquarters functional departments into a single '140' hotline—staffed by the Communications Company switchboard section and backed by a 24-hour emergency response squad—to handle logistics and maintenance requests from units on temporary training deployment (临时驻训). The article documents a recurring coordination failure: when multiple aviation units share a base simultaneously, support demand spikes and the previous handbook-based system required pilots to make multiple calls over nearly an hour to reach the right department, a delay the base Party committee confirmed was systemic after a week of accompanied observation that surfaced 27 problems across three categories. The framing—closing with a reference to 战斗力建设 (combat capability building)—positions what is essentially a service-desk reform as a readiness issue, which is standard political-work packaging for administrative improvements in PLA media.

Machine-generated from the original text, and distinct from the machine translation of the title. Not reviewed by a human. It is a reading of what was published, not a verification of it.

What this record supports

Source record This item was published at the URL above on the date the source stated.
Official claim Its contents are that institution's assertions.

It does not establish that the described events occurred, that any capability exists, or that the institution's stated position is its actual policy.

Cite this record

Two separate claims, cited separately: the item as its publisher issued it, and the record as this corpus holds it.

Source text. CMC Political Work Department. "空军某场站开通“一号通办”热线服务驻训官兵." PLA Daily (解放军报), 2026-08-16. http://www.81.cn/yw_208727/16479608.html.

As held. Indo-Pacific Record, China Desk Corpus, Record 3295, Snapshot — 2026-08-26 (3,574 records).

Processing note. The English title and summary held for this record are machine-generated and have not been reviewed by a human.

The record number and this record path are locators inside the 2026-08-26 snapshot. Neither is a DOI, accession number, permanent identifier, public permalink, or published route. See identifiers and citation guidance.