Source record CMC Political Work Department · 2026-05-13

From "Suggestions Left Cold" to "Every Item Must Be Answered": The Troop Sentiment Suggestion Box Opens Up Democratic Channels

从“意见遇冷”到“件件必回”，兵情意见箱畅通民主渠道

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Desk	China Desk
Publishing institution	CMC Political Work Department
Source outlet	PLA Daily (解放军报) (pla_daily)
Source language	zh-Hans — an attribute of the source, not of this record
Source-stated publication date	2026-05-13
Original URL	http://www.81.cn/yw_208727/16460299.html
Collected at	2026-05-13 20:44:22 — collection metadata, not a publication time
Content fingerprint	eba816b53ed047818e71a77c50cd8073aad9fb8c8e1e0d6d8739339018b067cb — taken when the record was captured, over the stored original title and text
Collection run	17
Analysis model	claude-sonnet-4-6
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从“意见遇冷”到“件件必回” ——第77集团军某旅设置兵情意见箱畅通民主渠道的一段经历 ■徐聪韩刚近日，第77集团军某旅李干事打开兵情意见箱，发现从训练保障到教育管理，基层官兵提出了不少意见建议。经过梳理论证，10余条意见建议被机关列入工作清单，并由专人跟进。李干事介绍，去年，为了畅通民主渠道，他们在营区多个点位设置兵情意见箱，鼓励官兵建言献策。刚开始，机关经常能收到基层提交的意见建议，然而，一段时间后，基层有效反馈越来越少。一次，李干事在基层蹲点发现，官兵在体能馆训练时，经常出现“排队等器材”现象，有的战士只能利用休息时间加练体能。“怎么不向机关反映呢？”李干事拉住一名刚加练完的战士问。这名战士摆了摆手：“说了也没用，不如不说。” 经过深入了解，李干事发现抱有这种想法的官兵还不少。某连一名战士曾通过兵情意见箱反映“篮球、羽毛球拍等文体器材损耗严重，请及时补充”，可机关一直没有回复，这名战士便再没往兵情意见箱提交纸条；某连干部提出“在驻训地增设饮用水加热点”建议，机关虽然很快回复“已列入计划”，但官兵直到驻训结束也没看见加热点…… 旅交班会上，李干事报告了自己的调研情况。“官兵提出的‘意见遇冷’，久而久之便失去建言献策的积极性。”该旅领导一针见血指出，兵情意见箱等民主渠道不能成为摆设，官兵的每条建议都应得到及时回应。为此，该旅要求机关服务基层必须做到“件件必回”：官兵在兵情意见箱中提出的意见建议，机关必须及时答复，能办理的尽快办理，一时无法解决的，经党委集中研究后纳入年度工作清单；建立“双台账、双公开”制度，制订“办理台账”公开责任科室、完成时限及负责人，设立“评价台账”，每月组织官兵代表对机关服务工作进行打分并公示结果。此外，该旅推行“周汇总、月评估、季通报”制度，定期通报基层意见建议落实情况，未能按时完成的需说明原因并接受监督。针对体能馆利用效率不高的问题，中士胡三旺向兵情意见箱提交了自己的建议。没过多久，该旅机关根据他提出的“体能训练器材‘错峰使用’方案”，制订出台《体能馆错峰使用细则》，通过划分使用时段、延长开放时间等方式，有效提升体能馆利用效率。 “调研别总发问卷，建议机关经常到班排哨所实地调研”“升级后的野战保障装备用着不太‘趁手’，希望加以改进”……随着兵情意见箱里的纸条越来越多，一项项“冒着热气”的兵声兵情直达机关。笔者翻开该旅机关工作清单看到，一条条来自基层的意见建议，已转化为一项项服务官兵的具体举措。

Summary

Machine summary

A brigade of the 77th Group Army overhauled its troop sentiment suggestion box (兵情意见箱) system after a grassroots investigation found that officers and soldiers had stopped submitting feedback because earlier suggestions went unanswered — including requests for sports equipment and field training water stations that were acknowledged but never fulfilled. The brigade's fix centers on a 'every item must be answered' (件件必回) rule backed by a 'dual ledger, dual disclosure' (双台账、双公开) accountability structure that publicly names responsible sections, deadlines, and monthly scores from soldier representatives. The article documents a recurring institutional problem in PLA political work — formal democratic channels atrophying into formalism — and records one brigade-level attempt to restore their function through procedural accountability rather than exhortation alone.

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Source text. CMC Political Work Department. "从“意见遇冷”到“件件必回”，兵情意见箱畅通民主渠道." PLA Daily (解放军报), 2026-05-13. http://www.81.cn/yw_208727/16460299.html.

As held. Indo-Pacific Record, China Desk Corpus, Record 214, Snapshot — 2026-08-26 (3,574 records).

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