Source record CMC Political Work Department · 2026-06-23

机关主动送暖，打消官兵“怕添麻烦”顾虑

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Desk	China Desk
Publishing institution	CMC Political Work Department
Source outlet	PLA Daily (解放军报) (pla_daily)
Source language	zh-Hans — an attribute of the source, not of this record
Source-stated publication date	2026-06-23
Original URL	http://www.81.cn/yw_208727/16468955.html
Collected at	2026-06-23 15:32:01 — collection metadata, not a publication time
Content fingerprint	f13788b9caf41272981ce62bb61e7eeea755b1d6e5ea38e106bdce542b8f3279 — taken when the record was captured, over the stored original title and text
Collection run	66

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“本来不想给机关添麻烦，结果适得其反！”近日，武警河南总队信阳支队某中队战士小刘收到补发到账的父母赡养补助金，感到既温暖又愧疚。小刘的这笔父母赡养补助金，本该去年第三季度就发放到位，却拖了大半年，原因竟是小刘“怕给机关添麻烦”。去年9月，机关集中办理官兵福利待遇时，小刘父亲的实际年龄已达到军人父母赡养补助金申领要求。但是，考虑到父亲身份证上的年龄与实际年龄不符，一开始他没有申报。后经咨询机关干事了解到，只需补充相关证明即可办理。但那段时间，小刘正忙着带新兵，并且他父亲的年龄是在最初户籍上网时登记错了月份，家里一时也难以开具相关证明。于是，小刘决定等第四季度父亲身份证年龄达标后再申报。转眼到了年底，小刘又一头扎进了比武集训，每日时间安排得十分紧凑。期间，中队干部多次提醒他补材料、办申报，他嘴上虽答应着，心里却想着“等忙完这阵再办”。一来二去，便错过了集中办理窗口期。当小刘忙完比武再想起这事时，心里却开始打鼓：机关平时工作就已经很忙，因为自己的原因错过了办理时间，再单独去找机关补报，无形中给他们增加了工作量，不如等下次再集中办理。如此一来，本该享有的福利待遇，愣是因为小刘的“怕添麻烦”心理，拖着没办。直到上个月，支队在梳理官兵福利待遇落实情况时，发现了小刘的父母赡养补助金还没有申请。负责经办此事的马干事第一时间找到小刘，弄清了事情原委，随即迅速上报情况，并对接相关部门，全程协助小刘完善申领手续。很快，这笔迟来的补助金全额补发到小刘手里。这件事到此并没有结束。随后，支队机关深入基层全面调研为兵服务相关事项。他们发现，部分基层官兵面对机关服务时，普遍存在和小刘相似的心理：遇到本该按政策享受的权益或自己解决不了的难题，总怕开口给机关添麻烦，结果反而把小问题拖成了大麻烦。 “多问问官兵的烦心事，多找找政策落实的漏项，机关要主动送暖，把服务做在官兵开口之前，防止官兵因‘怕添麻烦’心理而错失本应享有的福利待遇。”支队很快出台整改措施，将涉及官兵成长进步、福利待遇的政策，简化成一目了然的“明白卡”，清晰标注办理条件、时间节点和责任人；针对官兵因政策不熟、个人疏忽导致的办理难题，明确要求业务股室主动靠前、全程帮办，彻底打消官兵“怕添麻烦”的顾虑。

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Source text. CMC Political Work Department. "机关主动送暖，打消官兵“怕添麻烦”顾虑." PLA Daily (解放军报), 2026-06-23. http://www.81.cn/yw_208727/16468955.html.

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